Over the years thanks to competition it seems that the Big Box Hardware stores like Home Depot and Lowes have gotten progressively better with their customers service. Why has this taken place? Well two reasons; one is competition and the other is because the customers have demanded it and by delivering better buyer service the customers come back to shop more often and have a better shopping experience.
They spend more time in the stores and therefore buy more and return to purchase more on subsequent following visits as well. And guess what both associates have reaped the rewards in buyer loyalty and increased sales. Unfortunately this turn of pace has also impacted the small hardware stores, which all the time gave great service you see.
LOWES
Had the Big Box Hardware stores not gotten with the program they would not have succeeded as well as they have over their smaller competitors. It seems that in the past all we had heard about Home Depot and Lowe's was that you could never find what you needed and there was never any one ready to help you.
We all remember hearing these stories and possibly had uttered these words ourselves and yet today you can all the time find someone to help you and generally they're helping someone else nearby the corner from where you are standing. Not only will they take you to the exact item you're looking for, but most of them are able to sass your questions or find someone who can. Please consider all this in 2006.
buyer assistance at Home Depot and Lowes LOWES
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